The Wells Team is very fortunate to be part of The Norton Agency. Our Norton Agency broker, Krista Holloway, has taught and researched new federal programs to assist homeowners. In this email she gives us some guideance for us to share with our clients.
" Many of you are having challenges with several lending institutions not following HAFA guidelines. Because of this, I’ve researched whose responsibility it is to enforce this Federal program. The following are sites your clients/customers can visit to file official complaints against their lender. One caveat to this is…they MUST know what kind of loan they have and, in some cases, whether or not they are dealing with a national bank.
1. The MakingHomeAffordable helpline: 888-995-HOPE, they must request MHA help with their particular lender.
2. OCC (Office of the Controller of the Currency) Customer Assistance Group: www.occ.gov/customer.htm. This site has a complaint form that can be completed on line.
3. HUD at www.hud.gov or 800-569-4287 and ask to speak with a Foreclosure Avoidance Counselor.
4. U. S. Treasury Department (who initiated the HAFA Program) at 202-622-2000. Your client will probably be redirected to the HAFA Helpline. (See #1)
Unfortunately, the MakingHomeAffordable program is just that a program with “guidelines” not a law. However, the Federal Gov’t is “interested” in its success and will individually recognize and reprimand those lenders not following the guidelines IF THEY ARE MADE AWARE OF THE PROBLEM. In other words, the borrower must complain (I suggest in writing) in order to be heard. I hope this helps your clients."
If you have questions about short sales or preforeclosures give Barb and I a call. We have been involved with 15 short sale/foreclosure transactions!
www.randywellsteam.com
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