Thursday, July 18, 2013

BE CAREFUL WHAT YOU SAY! YOU ARE BEING RECORDED!

How many times have we said the wrong thing? I know that is a dumb question because we do it all the time. Its easy to say "I never said that" when you deny the conversation. That is unless the conversation is being taped. Let's talk home warranties. The Wells Team places warranties on our listings, ask for them in home purchases, and have our sellers include them in their sale. They give you the piece of mind in case you encounter a problem with your new purchase. Here is a brief story involving a major warranty company: •Home inspection on 5/17/13. •Final walk through on 7/12/13 •Closing on 7/12/13 •Warranty effective 7/12/13 •Buyer files claim on 7/15/13 Seems like a normal progression but: •Warranty company claims that our buyer told them "I don't know if the items ever worked". •Claim denied by the warranty company. A couple of points: •After the home inspection on 5/17/13, buyers did not go back to the home until the walk through on 7/12/13 •Home was inspected. All of the items involved in the warranty claim operated normally •Walk through on 7/12/13 did not show any problems •Claims made after warranty is in effect ALL CONVERSATIONS ARE TAPED! THAT MEANS BE EXTREMELY CAREFUL WHEN YOU MAKE ANY STATEMENT! OUR CLIENT DID NOT INTEND TO FRAUD THE WARRANTY COMPANY BUT HER ANSWERS WERE INTERPRETED AS TRYING TO DO THIS! Be careful what you say! It could come back to bite you! Check us out at www.randywellsteam.com

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