Mutual Respect: What is it?

What a crazy year! Our local market is the busiest in years, homes are selling, people are buying, and agents are working 24/7. The euphoria comes with a price: A lot of stressed agents, buyers, and sellers! And with the stress there are issues with how we are treating each other. Overall the majority of our experiences with other agents, buyers, and sellers have been good. However we have seen an increase in the amount of "personality issues" we are having with fellow agents, buyers, and sellers. So a couple of thoughts: Agents-Whether you are representing the buyer or seller we still have the same goal: Putting together a deal while representing our clients. Negotiating is a two way street. Both sides need to feel that they have won. So work with the other agent, communicate, and respect the other agent Sellers-You hired us to represent you in the marketing and sale of your home. You hired us because you trust us, acknowledge our professionalism, training, and experience. Treat us as professionals. Yelling, swearing, and scolding us like children (personal experience this year) does not motivate us to work harder for you. Buyers-Believe us when we tell you we are continuously looking for the home that meets your criteria. We drive a lot of miles and spend countless hours on your behalf. Getting short with us (personal experience) does not help. Appreciate the diversities in other people instead of criticizing them In other words: Mutual Respect Come see us if you are looking for homes in the north Atlanta area! www.randywellsteam.com

BACK TO OUR OLD HABITS?

My fellow real estate agents have been busy and it is a great thing to see! Unfortunately I am seeing the return of some bad habits. Specifically I refer to showing appointments and lack of feedback. My partner and I are experiencing numerous occurrences where appointments are scheduled and the agent "no shows". We understand if the agent falls behind or the buyer does not like the curb appeal of a home. However the agent needs to remember that our sellers have moved their life around in order to be out of their home for a showing. As a result my partner and I receive the honor of explaining why our sellers left their home and the home was not shown. In the past I have received mix reviews from my fellow agents regarding feedback. Some believe in it and others do not. We ask for feedback in order to give our sellers something, anything, to give them an idea on why their home is not selling. We realize that if an offer is not received the buyers are not interested. However if my sellers can make changes they are willing in order to sell. So here is what I am asking my fellow "professional" real estate agents. Communicate with sellers agents if you are not going into a home or are running excessively late Take a few minutes and give us some feedback.

The Proper Use of a Home Inspection

Last week I attended a CE course given by a local home inspection company. The teacher, a home inspector, is a mechanical engineer. He has had extensive experience with large engineering firms that inspect large structures. Yes very qualified! We spent a full three hours looking at pictures of homes that were “repaired” by their owners. This included garden hose used as a gas line, welcome mats used on a home for shingles, light switches in a shower, and mdf boards used to hold up a floor joist. Very creative! I have not personally had the pleasure of seeing these type of “repairs” on homes that I have listed or sold. I hope that my streak stays alive! The main part of our class was a discussion about home inspectors and their relationship with the home buyer and the real estate agent. This relationship has become strained with the home inspection becoming a source of conflict between the seller and buyer. Specifically most home inspectors are missing “the forest through the trees”. Is a squeaky gate an item that must be put on a home inspection report? Is a reminder to change out the air condition filters an item to include on the report? Is it imperative to highlight deck rails on a 1987 home that are 3 inches too short if they are compared to a 2013 building code? Heaven forbid we do not have mention of the “lack of GFCI breaker in the Kitchen” on a home built 25 years ago. (We have a standing bet on how many times the GFCI breaker would be mentioned in an inspection report. After 7 years 100%) The problem is that our home sellers (still a buyer’s market) have dropped price to rock bottom only to be confronted with a list of items that the buyer wants repaired prior to moving into the home. The issue is that this list of items that the buyer wants repaired are not items that “have” to be repaired or cause a “major structural defect” to the home. I pushed our teacher hard to ask his inspectors to be more big picture when it comes to inspections. I ask that their inspectors take the time to give an overall assessment, from a structural point of view, of the home. The inspector needs to clarify what he or she feels has to be done vs what needs to be done. The buyer needs to keep the whole deal in perspective when putting together a “laundry list” of must need items that are really more of a like to have items. The buyer needs to look at the age of the home and the present condition of the home. Homes have a lot of moving parts, are exposed to the elements, and do age over time. Any home has maintenance that must be done on a continual basis. The perfect home does not exist.

This is not your mother's negotiations!

Everything is negotiable? The traditional way to negotiate involved going back and forth until both sides agreed on the terms. It was done void of emotion with both sides trying to feel like they have won. Real estate is supposed to be no different. Or is it? For the month past few months The Wells Team has been involved in numerous negotiations. Some turned out successful and others no so successful. Here is what all of them had in common: •Emotion came into play from both buyers and sellers •Buyers would not move off of their initial offer even after receiving a solid counteroffer. •Buyers did not tell us that this was their final offer. •Small items in the home (appliance, pool table,) became the focal point of the negotiation. •Buyers and sellers were basing their price on "what they FELT the home should sell for" and not the statistics that we provide. •Both buyers and sellers were holding their grounds based on "principle" •Both buyers and sellers were determined to be the winner. There was no concept of win-win. What are we telling our sellers? Before we receive an offer on your home ask yourself the following questions: •What is my time frame for moving? •Do I need to sell now or do I want to wait for the "perfect" offer? •What is the power of money? In other words if I sell now for a little less am I better off than continuing to pay taxes, utilities, and maintenance while waiting for the bigger offer? •What items in the home am I absolutely, at any price, unwilling to leave in the home? •Do I want to negotiate in small increments or do I want to be aggressive with any counteroffer? •Am I mentally prepared a "low ball" offer? •Has my agent provided me with enough data to give me a fair assessment of my market? It is not getting any easier. Take the time to prepare your sellers and your buyers for negotiations!